frequently asked questions


The Lead Retrieval licenses allows you to use the service on your own devices using a code that the client will receive two weeks prior to the event.


If preferred, we offer a rental device in Lead Retrieval if you do not wish to use the service on your own devices.


The service gives you access to your account (backoffice) and to your scanning licenses.


-Scanning license: It is necessary a scanning license per device that will use the Lead Retrieval.


EXAMPLE: Fira Barcelona wants to use the service on five devices; thus, it will need access to the service and five scanning licenses, per device.


There are three different types of service licenses depending on your needs:


-Small Business: This type of license gives access to the Lead Retrieval service in only one device. Each Small Business includes one scanning license.


-Enterprise: The Enterprise edition gives access to the Lead Retrieval service in three different devices. Each Enterprise license includes three scanning licenses.


-Additional licenses: If you need to use the Lead Retrieval service in more than three devices, you can purchase additional licenses as a complementary to the Enterprise edition. Each additional license includes one scanning license.


EXAMPLE: In the previous example, we will purchase an Enterprise edition which includes three scanning licenses and two additional licenses, totaling of five scanning licenses.

Yes, the licenses are not nominal. There can be as many users scanning in parallel as Scanning Licenses have been purchased.

In case a user tries to log into the App and all Scanning Licenses that have been purchased are in use at that particular moment, a message will appear informing that the user cannot access till one of the Scanning Licenses has ended the session.

Once a user ends a session by logging out the App, a Scanning License is set as free, and another user can access the App by using it.

Access to the APP

The Company Code is the common access code that all users that access the App will need to input to log in. Without the Company Code the users cannot access the App thus cannot make use of the Scanning Licenses.

EXAMPLE: A company has purchased three scanning licenses; this company will have a company code which will allow them to access the Lead Retrieval APP on three devices at the same time.

The Company Code will be sent by Fira de Barcelona to the Administrator of the Service License, who will be responsible of distributing it to the team members that will make use of the Scanning Licenses by accessing the App.

The company code can be also found in the Web Portal, in the licenses tab.

The App will be available to download from the Google Play app market from your device. You can find it by doing a search with the keywords “Lead Retrieval Fira”.

Once downloaded, you will be able to access the APP following the next steps:


1. Open the Lead Retrieval APP and insert the company code that Fira sent to the administrator.

2. Identify yourself. Enter your name or log in as anonymous.

3. Begin scanning the attendees of the event.

Consider that you will need a free license to access the Lead Retrieval service. Otherwise, an error message will pop-up because all the licenses are in used and you will not be able to use them unless you log-out.

You can use Lead Retrieval without being connected to the Internet for capturing leads.


We strongly recommend using Lead Retrieval service with an Internet connection as this is how the service has been designed for.

In case Internet connection is down, you can use Lead Retrieval for capturing leads. This information will be stored in the device and synchronized in the database once the Internet connection is recovered. However, you cannot run additional features.

There are different reasons as to why that might have happened. Please, first check how many licenses you purchased and how many licenses are being in use (you can do so through the Web Portal, on the Licenses section on the left bar menu).

If all your licenses are being in use, you can log-out them from there. If you desire to buy more Licenses you can contact us directly or, during the event, go to the closest costumer service desk and ask for Lead Retrieval.

No, only registration badges will work. If you try to scan anything else with our app it will come out as an error on the leads page.

However, you can add images of the attendee business cards and add them to the notes of the Lead. To do this you have to:

Scan the attendee badge and select the ‘image’ icon to add an image to the attendee’s profile.

Yes, you can edit the information from the APP; you can edit the notes you have written down, the tags and send documents, but you cannot edit the surveys.


From the Web Portal you can add administrator notes.


It is not possible to edit the contact information or add more information to a profile using the APP or the Web Portal. If you want to modify the personal information, you will need to do so when exporting the excel file.

All the information our database gets comes from the registration answers that visitors/exhibitors fill out. If there’s information missing it means they did not properly fill it out.

If you have this issue, please contact us so that we can’t check everything’s correct, but in the case that the visitor/exhibitor didn’t fill it out correctly, we can’t do anything about it.


You will need a mobile phone with back camera. The APP Works with Android 6.0 or more and iPhone from model 7 with IOS 13 or more. We recommend using a stable wifi connection or 4G/5G since the APP needs internet connection to use all its additional features.

You can use the service complying with the already mentioned requirements but consider that the APP has been designed to work best in mobile phones. The use of the APP in Tablet or iPad can present errors since it is not 100% optimized for those.

If rental devices were purchased, the devices will be delivered the days prior to the event or the first day of the event.


The devices will be delivered at the day and hour that the administrator chose to through our scheduling  form.


If you wish to change it, please call us, or send us an e-mail with the new scheduling time.

Access to the Portal Web

When purchasing a Service License in Fira de Barcelona’s e-commerce you will be asked to enter name and contact details of the person in charge of the service.


Two weeks prior to the event or trade show, you will be sent an email with the Company Code and the credentials to access the Web Portal. From that moment on the service is activated and you can start configuring it.


There are two types of users: Administrator and Scanners. The Administrator is the responsible of the Lead Retrieval system and can access and set up all the functionalities of the Web Portal. The Scanners are every user that has accessed the system through the App by using a Scanning License.


Only the Administrator can access the Leads on the Web Portal. Scanners will be able to have a quick view on the App. They cannot access other leads information, nor author or modify surveys or upload files.

Information will be accessible through the Web Portal for 3 months after the event. In case you want to remove the information from the Web Portal once you have exported it in a CSV file, you can erase it from the Web Portal or contact us to do that.

If you are the administrators and you did not receive the e-mail with the credentials either:


  1. The email was sent to the Spam folder. Please, check the Spam folder and change it to your inbox.
  2. Most probably we have the wrong e-mail for the administrator or for some reason the e-mail did not get through. Please, if you encounter this issue send us an e-mail to leadretrieval@firabarcelona.com.


Yes, we can create different databases. If you desire to do so, please notify us about it and send us the following information: the name which the second database should have, the administrator (name, surname, email and telephone) and the number of licenses per database.

Cancellation of the service

Yes, but only until 7 days before the event. Any cancellation requested after that period will be denied.


Do you have any queries?

Contact us by phone or send us an email.

+34 93 233 2773

Lead retrieval by Fira Barcelona © 2021 Fira Barcelona

Legal notice

1. Ownership of the Web site

FIRA BARCELONA with an address in Barcelona, Reina Mª Cristina Ave. s/n and bearer of Fiscal Identity Number CIF Q-0873006-A, which is inscribed on Page 7 of Book I of the Official Register of Catalan Trade Fairs, is the owner of the web site firabcn.com (hereinafter referred to as the Web site) which makes it available to Internet users, in order to provide information on the services, congresses, exhibitions and fairs of the FIRA as well as to provide services through the web site.


2. Communicating FIRA domain names to the corresponding Registers

FIRA states that it has communicated the domain names that are currently in use to the Registry of Trade Fairs in accordance with the provisions of article 9 of Law 34/2002, of 11th July covering E-commerce and Information Society Services.


3. General Conditions of Use and Acceptance of these

The purpose of these general conditions for the use of the web site together with the general contractual conditions for the services that are provided therein, as well as any other specific conditions that may be established, is the regulation of and provision of information to the users of FIRA BARCELONA services and the regulation of the use of the Web site.

Browsing and using the services of the web site implies the acceptance as a User without any reservation whatsoever, of all the general conditions of use, the general contractual conditions and any others that may exist in relation to the provision of services by FIRA.

FIRA may modify these general conditions as well as the general contractual conditions and the general conditions that are included through the publication of the aforementioned modifications to the web site at any given time and without any prior warning, so that users may be previously aware of them.

General conditions for the use of the website

1. Personal Data Protection Policy

1.1.- In accordance with the provisions of European Royal Decree on personal Data Protection  679/2016 of 27th April, the User accepts that any data obtained while using the Web Site, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relations that may take place, may be included in an automated personal data file of the type described above.

During the data collection process, the User shall be properly informed in that part of the Web Site where the data is requested by means of a hyperlink or the inclusion of the information on the actual form itself as to whether the collection of such data is obligatory or not for the provision of services, and he/she shall also be informed of these rights.

1.2.- Rights of the User: With regard to the data obtained, the User may exercise the rights provided for in the aforementioned Royal Decree, and in particular his/her right to access, rectify, cancel or deletion and object to such data, as well as the right to portability and limitation of the processing.

The exercise of the aforementioned rights can be made by postal mail, enclosing a copy of your ID or passport, to FIRA INTERNACIONAL DE BARCELONA, to the postal address Av. Reina Mª Cristina s/n 08004 Barcelona, CRM Marketing Services Department or by email to datos@firabarcelona.com or datos.alimentaria@alimentaria.com, with the same documentation as by postal mail.

For any queries regarding the processing of your data you may contact our DPO at dpo@firabarcelona.com

However, you may direct your claims arising from the processing of your personal data to the Spanish Data Protection Agency (www.agdp.es)

1.3.- Security measures: According to the article 25.2 from the aforementioned Royal Decree FIRA BARCELONA has adopted the technical and appropriate measures in order for ensuring that, by default, only personal data which are necessary for each specific purpose of the processing are processed.

1.4.- Cookies:  The use of cookies through the web site will be governed by the provisions of the Cookies Policy, accessible at all times from the web site and being part of this Legal Notice.


2. Industrial and Intellectual Property. Hyperlinks policy

2.1.- All the content included in the Web site and especially brand names, commercial names, industrial designs, designs, texts, photographs, graphics, logos, icons, software or any other signs susceptible to being used industrially and commercially are protected by the industrial and intellectual property rights of THE FIRA or those of the third parties who own them and who have authorized their inclusion in the Web site. Accordingly, any use and/or reproduction of these without the express of THE FIRA is prohibited.

2.2.- FIRA shall not be responsible for infringements of the intellectual or industrial property rights of third parties that might arise as a result of the inclusion in the Web site of brand names, commercial names, industrial designs, designs, texts, photographs, graphics, logos, icons or software belonging to third parties who have declared themselves to be the owners of the same upon their inclusion in the Web site.

2.3.- In no case shall it be understood that the User’s accessing and browsing the site implies authorization or renunciation, transmission, total or partial cession of these rights or the concession of any right or the expectation of rights and specifically, the changing, transformation, exploitation, reproduction, distribution or public communication on this content without the express and previous authorization of FIRA or of the corresponding rights holders.

The use by exhibitors of THE FIRA brand names in their catalogues, brochures, commercial documentation, web page or in any other form at the corresponding exhibitions must be expressly authorized by FIRA.

2.4.- No link may be established to the Web site from any other web site without the prior and express consent of THE FIRA.

Any links that are established must be to the main web page of LA FIRA or if applicable, to that page that the FIRA itself indicates, and this link shall be absolute and complete in such a way that it links the User to the FIRA web page which must include the complete content from the main page screen.

2.5.- FIRA shall not be responsible for the content of the web pages that users connect to through links on the Web site, nor shall it be responsible for any infractions of the rights of third parties that these pages may incur.


3. Liability of FIRA BARCELONA

The User recognizes and accepts that he/she shall be fully responsible for the use of the Web site and its services.

FIRA shall only be responsible for the damages that the User may suffer as a consequence of the use of the web site when this damage is attributable to a fraudulent action of FIRA.

Nevertheless, FIRA declares that it has adopted all the necessary measures, within its possibilities and the state of its technology to guarantee the functioning of the Web site and to avoid the existence and transmission of viruses and other components that might damage Users.


4. Obligations of the User

The User undertakes to use the content of the web site diligently, correctly and lawfully and he/she also undertakes to refrain from:

a) Using the content for objectives or purposes that are against the law, morality and the correct codes of use and public order.

b) Reproducing, copying, distributing, allowing access to the public through any type of public communication, transforming or modifying content, without the corresponding authorization of the holder.

c)Using the content of the web site to send advertising, communications for the purposes of direct sales or for any other type of commercial purpose, sending unsolicited messages directed at a number of persons for this purpose, as well as abstaining from commercialising or disclosing this information in any way.


5. Commercial communications

FIRA may send commercial communications by any method that fully respects all in-force legislation that concerns the protection of personal information.

For commercial communications sent by e-mail and in fulfilment of the provisions of Law 34/2002, of 11th July, on E-commerce and Information Society Services, the consent of the User.

At any time the User may withdraw his/her consent to receive personal communications by sending a simple notification of his/her request to FIRA by sending a message to the e-mail address: datos@firabarcelona.com


6. Applicable legislation

The relations established between the User and the owner of the Web site are to be governed by the provisions contained in current regulations concerning the applicable legislation and the competent jurisdiction. Nevertheless, for cases in which the regulations foresee the possibility of the parties submitting themselves to a certain jurisdiction, FIRA and the User submit themselves to the Courts and Tribunals of Barcelona and expressly renounce any other jurisdiction that might correspond to them.

The regulations of the Spanish legal system shall be applicable in all cases.

General contractual conditions

1.- These General Contractual Conditions together with the specific conditions that, might be established if it were if necessary, shall expressly regulate the relations arising between FIRA BARCELONA and the exhibitors who contract the services offered through the Web site.

2.- These General Conditions have been drawn up in accordance with the provisions of Law 7/1998 on General Contractual Conditions, the Law 3/2014 of 27th March General Law for the Defense of Consumers and Users, Law 7/1996 of the Retail Trade Act and if necessary by Law 34/2002, for Information Society and E-Commerce Services.

3.- The provision of any of the services of the Web site implies the User’s acceptance of each and every one of the General Contractual Conditions, of the General Conditions for the Use of the Web site and if applicable the Specific Conditions governing the provision of the service.

4.- FIRA BARCELONA informs that the procedures to carry out the provision of the services offered are those described in these conditions and those that are indicated on the screen and those which refer to each specific service in a way that the User has access to this information in a truthful, efficient and complete manner at least three days before the contracting of the service, and the User declaring that he/she is aware of and accepts these procedures as being necessary for the provision of the corresponding service.

5.- All the information provided to FIRA during the contracting processes shall be stored in such a way that the User may request information referring to the operations carried out by him/her during the previous three months with these requests always being made via a fax or e-mail sent to FIRA.

6.- In order to access services that are provided and offered through this web site, FIRA may provide the User with a User name and a “Password”. The User name and Password provided are identifying elements that authorize the user to access the Services of the Web site and they are personal and non-transferable. FIRA may make modifications to these after informing the User, in which case the modified codes shall lose their validity.

7.- All the technical resources that are necessary to access the Web site and provide FIRA services together with any taxes or expenses of any other type arising out of the provision of services shall be the exclusive responsibility of the User.

8.- The contracts signed through this Web site shall be governed by the laws of Spain which shall be applied to aspects that are not covered by these conditions relating to matters of interpretation, validity and attachment.

However, for cases where the regulations foresee the possibility of the parties submitting themselves to a certain jurisdiction or other, THE FIRA and the User submit themselves to the Courts and Tribunals of de Barcelona and expressly renounce any other jurisdiction that might correspond to them.

Privacy Policy

FIRA DE BARCELONA and its subsidiaries ALIMENTARIA EXHIBITIONS, S.L.U. and FIRA BARCELONA INTERNATIONAL EXHIBITIONS AND SERVICES, S.L. (hereinafter, all of them included under the name “FIRA DE BARCELONA”) are aware of the importance to our clients of receiving clear, transparent information regarding how we use the information they provide us with.

Our relationship with our clients is based on honesty, accuracy, and transparency in order to build solid relations and mutual trust. In this Privacy Policy (published on all our web pages), we detail how we treat your personal data when it is related to us. By visiting our websites, you accept and agree to this Privacy Policy.


1. Who is responsible for processing your data?



Postal AddressAv. Reina Mª Cristina s/n 08004 Barcelona
Telephone932 332 000
emaildatos@firabarcelona.com / datos.alimentaria@alimentaria.com


2. For what purposes do we process your data?

At FIRA DE BARCELONA, we process the information you provide us with for the following purposes:

a) To send information directly related to your participation at the Exhibition Centre at which you are registered.

b) To send promotional information and/or advertising at our Exhibition Centres and the events we carry out, including by electronic means.

c) To provide help and resolve your queries through the forms included on the Exhibition Centres’ websites, in which case we will contact you by the phone number and/or email you have provided us with.

d) To register your email to so you receive the newsletter we regularly send to our customers, but only in the event that you have requested for that purpose.

e) For management purposes, in this case, of our contractual relationship, including the processing of the participation request and corresponding participation contract, management of invoices and payments, monitoring of payments if they have not been made effective on the agreed date, to promote client loyalty and to conduct service quality surveys.

f) For management purposes of your participation in the contest or raffle according to its terms and conditions.

g) To be able to provide you with products and/or services in accordance with your interests and improve your user experience we will create a client commercial profile on the basis of the information provided. No automated decisions will be taken based on the aforementioned profile.

h) Maintenance of lists of non-commercial deliveries in case we have that does not want to receive promotional information/advertising by electronic means.

i) Updating of lists of removal/cancellation of data in the event that you exercise your right to cancellation of your data. These data will be blocked and with restricted access during the minimum legal term established.

j) To enable the operation of our websites, through technical and functional cookies, as detailed in our cookies policy www.firabarcelona.com/cookies


3. How long will we store your data?

Your data will be stored:

  1. During the minimum possible legal time frame (ex: in the case of service invoices).
  2. In the event that you do not enter into any commercial/trading relations with FIRA DE BARCELONA:
    • a) If you didn’t attend to any of our events for a period of three (3) annual exhibition editions and
    • b) if you didn’t attend to any of our events for two (2) editions for biannual and triennial exhibitions.
  3. In the event of requests for information or queries: the amount of time required to respond to these.
  4. For subscribers to newsletters, after three (3) months, except in the case of unsubscription, mail data will be partially deleted (disassociation), for statistical monitoring.
  5. In the event of participating in any of our raffles or contests, until its completion or until compliance with the obligations contemplated in its terms and conditions.


4. What is legal basis for the processing of your data??

Depending on the type of business relationship and/or link with us, the legal basis for processing your personal data may be:

  • Your consent, given at the time of voluntarily providing your data in our forms and accepting the processing of personal data in the corresponding box (Ex: Sending of advertising about our exhibitions).
  • However, we may process your data based on the existing contractual relationship between the parties as a result of your participation in an event organised by FIRA DE BARCELONA (Ex: Formalisation of the participation contract).
  • The execution of the terms and conditions of the contest (execution of contract) in which you have provided your consent to manage your participation.
  • The legitimate interest will serve as a legal basis for the processing of your data when browsing our websites (Ex: Navigation on our web pages).
  • Legal obligation, included in the European Regulation on Data Protection and the Law of Services of the Information Society and Electronic Commerce LSSI (Ex: blocking of your data and listing as non-commercial deliveries).


5. Who will we share your data with?

a) Enquiry form data will not be shared with any third parties. They are solely processed internally at FIRA DE BARCELONA.

b) When FIRA DE BARCELONA offers you a service through a third-party provider, your data will be communicated to this company, with strict obligation to confidentiality and after the formalisation of the corresponding contract for the provision of services between the Data Controller (FIRA DE BARCELONA) and the Data Processor (supplier company).

c) For subscribers to the newsletter data will not be transferred, they will be processed by a third company which manages the newsletter, with which the due service contract as Processing Manage has been signed.

In the event of transferring your data to third countries, we take care to ensure the maximum level of privacy and security to our clients’ data. In this regard most of our suppliers and partners are within the EEA (European Economic Area). In the event that any of them be located outside of this area, it must be in a country with appropriate levels of protection in accordance with the criteria of the European Commission. In the case of other countries which do not have laws as strict as European legislation, we apply standard contractual clauses in accordance with the Decision (EU) 2021/914 of 4 June.

FIRA DE BARCELONA guarantees under no circumstances to sell, offer and/or market with the data of its clients.

6. What are your rights when you provide us with your data?

Everyone has the right to obtain clear and understandable information regarding whether their personal data is being processed by FIRA DE BARCELONA.

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purpose they were provided for, as well to withdraw the consent granted. The exercise of opposition to the processing of their data for the sending of advertising information by electronic means. They may also exercise their right to the limitation of the processing, so that their data will not be removed but its processing will be subject to limitations.

The exercising of portability and decision automation do not apply in this case due to the type of data and the processing of these.

The exercise of the aforementioned rights can be made by postal mail, enclosing a copy of your ID or passport, to FIRA INTERNACIONAL DE BARCELONA, to the postal address Av. Reina Mª Cristina s/n, 08004, Barcelona, CRM Marketing Services Department or by email to datos@firabarcelona.com or datos.alimentaria@alimentaria.com, with the same documentation as by postal mail.


7. Contact

For any queries regarding the processing of your data you may contact our DPO at dpo@firabarcelona.com.

However, you may direct your claims arising from the processing of your personal data to the Catalan Data Protection Authority (apdcat.gencat.cat).

Privacy Policy and Information on Data Protection.

Controller: FIRA INTERNACIONAL DE BARCELONA, Tax Code (CIF) Q-0873006-A, and registered address Av. Reina Maria Cristina, s/n, 08004 Barcelona.

Purpose: To process your data to contact you in relation to the Lead Retrieval Service provided by Fira de Barcelona.

Lawful basis: Consent given by the data subject.

Recipients:. Your data is not transferred to third parties except for legal obligation.

Your rights: the right to access, rectify, and erase your personal data, as well as the rights of data portability and restriction of processing that are set forth in the additional information.

Additional information: You can view the additional detailed information on Data Protection on our website www.firabarcelona.com “Privacy Policy”.