Welcome to
Help Center
Comprehensive documentation to help you get started with Lead Retrieval
Mobile app: Table of Contents
Log-in on the App
Write a custom name or leave it blank and introduce your Company code to succesfully log-in on the App. The Company code can be viewed on the account confirmation e-mail sent to the administrator and on the web portal.
Home
Here you’ll be able to:
– Review last scanned Leads
– Create, set as automatic and view tags
– View your created surveys
– View your documents
– Manually synchronize the scanned contacts without an internet connection
How to scan a visitors’ Badge
Open the App and press the yellow button, then scan the badge QR with the back camera. If a Lead has been scanned successfully you will be notified and it will appear as the last scanned Lead on that device.
Another way to scan a Lead is with Manual Input. Click on the three dots on the right top corner of the screen and then on ”Manual Input”.
You can either write a badge number manually
Or completely create a new Lead with no badge ID
Lead information
After scanning, click on the Lead’s profile to view all the information and make use of the additional features.
- View the Lead’s history by clicking ”History’‘. This will show all the Lead’s past scans made by you and your team. To view more information, click on ‘’Details’’ to expand the scanned visitors’ data.
- Click on the three dots on the upper right corner to:
- – To delete a Lead: Take into account that this action is not reversible and you will lose all data associated with that Lead. You can also delete Leads from the web portal.
- – To share a Lead: Now you can quickly share a Lead with your colleagues from your device.
*You cannot change any additional feature information from this window, to change it please do it through the Lead’s profile.
In History you’ll be able to see the information that your team has collected on the same Lead.
Add Leads to your phone
You can add Leads to your contact list inside your phone. To do this go into the Leads detail and click on the human icon next to the telephone number.
Additional features
After scanning, access the visitors’ profiles and make use of the different additional features the App includes.
*Most of these features must be set-up previously on the web portal.
Classify with tags
Add tags to the scanned attendee for easy post-event filtering and better-quality leads. Use New tag + to create new ones on the spot. You can use our 4 default tags or create your own.
If you have set-up a tag as automatic on the Home, the tag will be added automatically.
Conduct surveys
Select a survey to conduct from your list to start it. Once it’s finished, click on done to save the progress. The survey will then appear as completed and you’ll be able to see the answered replies as well as edit it if needed.
Add notes
Write annotations on the scanned attendee profile. These notes can be edited and updated afterwards. Make sure to click save once finished.
This functionality can also be performed without an internet connection.
Add images
Take or upload a picture to attach it to the scanned lead.
Send documents
Here you can send documents to the person you just scanned. To send a document simply select it, it will appear in an orange hue and then you can click ”send”.
Send a direct e-mail
Write your email address as the sender and prepare a subject and e-mail body to send it.
GDPR Consent pop-up
Use our GDPR pop-up to ask for further consent on the visitors’ data. Fully customize it on the web portal; it features a summary, URL, and up to 4 checkboxes. It can be forced when scanning or when accessing to the Lead’s details.
Filtros y busqueda de contactos
Here you will be able to view, filter and search all of your Leads for a quick preview on the App. Click on any Lead and you’ll be taken to the profile, where you can change or make use of any of the additional features previously explained.
Offline Mode
If you do not have access to a stable connection, it is possible to scan off-line. This, however, comes with limitations. You will be only alowed to scan Leads, which will appear as non-synchronized Leads, but won’t be able to make use of the additional features such as Notes, Tags, etc as it will not be able to save the information.
In case you have scanned contacts without an internet connection, a pop-up will appear here. By clicking it, you will be able to manually synchronize all unsynchronized contacts.
It will also let you know which Leads aren’t synchronizing with the database (backoffice).
Meeting Rooms
Another feature on our App is Meeting Rooms. With this scanning mode you will be able to write the name of a meeting and scan visitors as IN and OUT. You can download the information on the backoffice in a separate excel.
Insights
You can access real time reports from the insights tab. Visualize stats of daily leads and scans corresponding to the scanner user that is logged in at that given moment.
Settings
App preference
- Language
Change the language settings for the App
- Appearance
Change the appearance of the App (system default; light; dark)
- Sound & vibrations
Enable or disable sound and vibrations when scanning
Support & feedback
- Help
Our contact information as well as our manuals ready at one click.
- Feedback & Comments
Give us feedback regarding your experience or let us know how we can improve the App.
*Please refrain from using this feature for assistance, contact us directly if you have an issue.
- Terms & Conditions
Review our terms and conditions
Scanner account
- Device information
Unique id for your device using the App. If you repeatedly tap on it you can force synchronization for Leads.
- Log out
Log-out of the account, this will free the license that you have been using. All data will still be stored in the web portal.
Web Portal Help: Table of Contents
Login
Access your account on the following link: https://lrback.firabarcelona.com. The administrator should have received a welcome e-mail, to log-in please do so with the administrator e-mail and your Fira Barcelona password.

Please check your SPAM folder if you can’t find it, otherwise contact us directly so we can re-send it.
You can change the language settings on the top right corner.
If you forgot your password, please click on ”Forgot your password” and fill in the e-mail section as seen below. If you e-mail is in our database, you will receive a link to change the password.

Home
In Home you’ll find all relevant information regarding the service such as: number of Leads and Scans, licenses in use and total as wel as key figures, quick insights of the usage of the service.
*If you are the administrator for more than one group, please find on the top-right corner a drop-down selector with all your groups.

In My Team you’ll find the scanners history; all scanners that have used your company code to log-in and if they’re active or not.
Change your account information
Accessing through the Profile on the top-right corner:
Here you can view and edit your account information as well as the exhibitor’s details for attendees. Please keep these exhibitor details generic, as they will be shown to visitors that you scan with our service on the official event App. To view an example of how the information will appear, click here.

Licenses and scanners
In the Licenses tab, you’ll be able to view and share your company code. The company code is your access to the App in order to be able to log-in, please make sure you share it with your team prior to the event.

Find the list of scanners, active and non-active, that have used the company code to log-in on the App. To log-out a scanner, please kick on the first action.
If you purchased any rental devices to go with your licenses, you’ll be able to see the amount in Rental devices as well as plan their delivery if you haven’t already or wish to change it.
If you wish to add more licenses to your account, please click on ”Add licenses” to be redirected to your event’s Fira Store where you will be able to purchase extra licenses.
Create surveys
Create and customize your Surveys inside our back-end. You will also be able to set one survey as mandatory, which will prompt the survey after every scan.

Click on ”New survey” to be redirected to the survey creator:

Types of questions featured:
– Simple and multiple choice
– Small and long text
– Date
Add answers to your questions and mark them as mandatory. Save the survey to finish creating it.
*Editing surveys that have been already completed by an attendee is limited. In order to maintain data consistency, it is not allowed to delete any questions or answers or to change any question type.
Upload documents
After scanning a contact with the App you will be able to send them documents such as catalogs or product presentations onsite. In order to do that, upload your documents here to be able to use them on the APP. You can upload files of up to 5MB with a limit of 10 documents.

The e-mail containing the documents and links will be the Lead retrieval default e-mail unless changed on ”Edit Template”. You can create your own template to use when sending documents:

Save to create your own template or click ”Reset to default template” if the custom template won’t be used.
Create tags
Create tags to be able to use them on the scanned attendee for easy post-event filtering and better-quality leads.
Customize the display order of the tags to make them easier for your team to use in the App at the stand.

*Lead retrieval offers 4 default tags that you can use or delete if not needed. You can also create tags as you go from the App.
View your Leads, Scans and meeting rooms
Here you will find all your Leads, Scans and Meeting Rooms scans in one place.To export the Leads into an excel file, please click on ”Export Leads”.
The Leads export will have one line per visitor, and will not show which scanner name owns the Lead.
The Scans report will show you every time a visitor was scanned as well as all of the scanner names. We highly suggest downloading both files.
If used, the Meeting Rooms report will show the Lead information as well as the meeting name and the scan type (in or out).

To quickly view information about a Lead, click on their line in the list:

Here you will find all the professional details, provided by registration of the event, of the visitor you have scanned. As an administrator, you’ll be able to add Images, tags, change the survey answers, add a rating or notes.
Please take into account that the information shown is collected from the latest scan. If a scanner updates what the administrator changed on the web portal, it will be lost and replaced.
Once the excel is generated, please go into Downloads and download the latest report that you just exported:

Simply click on the ”Arrow” in the actions tab to download the excel file.
Create a Welcome e-mail
Create an automatic welcome e-mail that you can send to your scanned contacts on the App. This e-mail will only be sent the first time the visitor is scanned.
Enable the welcome e-mail and customize it with a subject and a body.

We advise that you keep the e-mail simple and, if possible, create it directly on our web portal.
To disable the welcome e-mail on specific scanners you can do so through the Licenses tab, selecting the scanners and disabling the welcome e-mail function by unchecking the checkbox.

View reports
The Web Portal offers leads statistics and reporting with many options and filters inside the Reporting tab.

Filter by date or/and user and choose below how to visualize the information (by tags, by hour…)
Create a consent pop-up
Enabling this option allows you to force a privacy policy confirmation dialog after scanning. This way you can allow the visitor to log their acceptance of your privacy policy and their agreement to their data management.
Write a summary and add an URL, which can also be sent to the visitor as an e-mail, and configure up to 4 checkboxes to use.

You can also force the pop-up to appear after scanning or after accessing the detail leads.Import your previous settings
Import your previous settings
If you have used Leadretrieval in a previous edition of the event, you can quickly import your past configuration of:
– Documents
– Custom tags
– Surveys
– Templates
– GDPR
Log in to the Web Portal and go to the section you want to configure (documents, tags, surveys, templates, or GDPR).
Click the “Import” button.

Make sure the group from which the settings will be imported is correct.
Select the content you want to reuse.
