Mobile World Congress
Terms & Conditions

General Conditions of Use for the Lead Retrieval Service

1.- General Conditions of Use and Acceptance


These General Conditions of Use expressly govern the relationship between the FIRA DE BARCELONA and the Users (trade visitors) and the Users (exhibitors) who acquire the Lead Retrieval Service offered by the FIRA DE BARCELONA for the Mobile World Congress 2023 (MWC) organized by GSMA Ltd., as well as the regulations and information for Users of this service.


The use of this service implies the User’s full and unreserved acceptance of the General Conditions of Use described in this document.


If you are using our Services on behalf of any entity, you represent and warrant that you are authorized to accept these terms on such entity’s behalf, and that such entity agrees to indemnify you and us for violations of these terms


FIRA DE BARCELONA may at any time modify these Conditions of Use by posting the changes in question online for their perusal by Users prior to the use of the service. You can access to this Terms&Conditions at


2.- Lead Retrieval Service


The Lead Retrieval service rendered by FIRA DE BARCELONA allows users to capture and manage the information of the attendants to the Mobile World Congress 2023 (hereinafter “MWC”), containing different personal passes or QR devices. The said information consists of data provided during the registration process for the MWC. The following conditions apply to all users and the overall service, including, without limitation, the App and the Web Portal.


All devices will be smartphones running Android 5.0 or higher and with a 5″ screen or larger, with a 4G data plan provided by a carrier. Units are limited and subject to availability. The scanning license allows access to and use of Fira de Barcelona’s Lead Retrieval application. The user acknowledges that he/she has been informed and provided with all the information necessary for a correct use of the application.


This information shall be obtained by scan on the FIRA DE BARCELONA Lead Retrieval official App and it will be accessible upon installation of the application in mobile devices and the Back-Office web service.


The aforementioned process is a voluntary exchange of information to which both parties, the scanner, using the FIRA BARCELONA Lead Retrieval App, and the scanned, a registrant at the MWC, agree.


3.- Access to the Lead Retrieval contact management service


Users may access the Lead Retrieval Service in their capacity as an exhibitor or trade visitor at the MWC 2023 event organized by GSMA Ltd. If the User accesses the service as a trade visitor, he/she must have registered for the event in question, having previously provided his/her username and password. These identifying elements that enable the User to access the Lead Retrieval Service are personal and non-transferable.


4.- Lead Retrieval Use for the surveillance and control of Covid SARS-coV-2


On an exceptional basis the use of Lead Retrieval and the processing of data so obtained shall be mandatory as a means of surveillance and control of Covid SARS- coV-2, so exhibitors will be obliged to collect the data of the contacts in meetings, interviews lasting over 15 minutes and any such other activity deemed of risk.


Only in cases to which the legislation in force may from time to time apply, Fira de Barcelona and/or GSMA shall be obliged to provide the Health Authorities with the information regarding potentially positive contacts. If so required, the data to be provided shall only be: identification details consisting of name, surnames and email address.


5. Obligations of the User


The User is obliged to use the Lead Retrieval Service in a diligent, correct and lawful manner and undertakes to refrain from:


a) Using it for purposes or ends that are contrary to the law, morals, good manners or public order.


b) The User undertakes to provide full and accurate information when registering for and making use of the service, and to update these details to ensure that this information is complete and accurate at all times.


c) The user undertakes to provide correct and complete information when registering for the service and when using it, and to update his/her data to ensure that the information is correct and complete at all times.


The User’s failure to abide by the above obligations in relation to the use of the service shall entitle FIRA DE BARCELONA, at its discretion and without prior notice, to block the User’s access to the Lead Retrieval Service if it believes the User has breached the Conditions of Use. Any such breach of these Conditions of Use constitutes unlawful and unfair business practice which could be detrimental to FIRA DE BARCELONA and/or the other Users of the service, and therefore the User accepts that he/she shall be liable for the consequences of any such damage, granting full indemnity to FIRA DE BARCELONA and GSMA Ltd. as the event organizer, especially those obligation related to Personal Data Protection.


6.- Liability of FIRA DE BARCELONA


The User acknowledges and accepts that the use of this service is entirely his/her own responsibility, granting full indemnity to FIRA DE BARCELONA.


FIRA DE BARCELONA shall only be liable for any damage that the User may incur as a result of using the service when this damage is attributable to the wilful misconduct of FIRA DE BARCELONA.


Notwithstanding the above, FIRA DE BARCELONA hereby states that it has adopted all the necessary measures, within its capabilities and the state of technology, to ensure the correct operation of the service.


At any time, FIRA DE BARCELONA reserves the right to: (1) modify or suspend access to part or all of the service for duly justified reasons; (2) modify part or all of any policy or condition applicable to the service; and (3) interrupt the operation of part or all of the service whenever it becomes necessary to carry out maintenance, correct errors, or implement other changes.


FIRA DE BARCELONA cannot guarantee that the Lead Retrieval Service does not contain any errors, nor that its use will bring the User specific results of an economic or any other nature.


FIRA DE BARCELONA shall not be responsible under any circumstances for indirect, accidental or fortuitous damages, including loss of profits, even though it may have been aware of the possibility of such damages occurring.


FIRA DE BARCELONA does not guarantee the required connectivity for the information synchronization and usage of the products, services or devices. Fira Barcelona Lead Retrieval is not to be held responsible for any consequences of the lack of connectivity.


In case of experiencing any malfunction, damage or loss of the device, or any issues with the services or products, Fira Barcelona Lead Retrieval encourages to notify any FIRA BARCELONA Lead Retrieval Service Desk and/or representative in a timely manner.


FIRA BARCELONA is not to be held responsible for any unforeseen acts that lead to cancelling or postponing the event, such as, but not limited to, demonstration/protests, strikes of any kind, structural damages, loss or shortages of power or acts of god. If any of the unforeseen acts would to take place, FIRA BARCELONA´s obligations shall be terminated and FIRA BARCELONA shall be entitled to all perceived payments.


7.- Disclaimer


Unless otherwise expressly set forth in writing, our site, the site materials, the third party content, the user content, any hyperlinks, our services and any other services and/or content included on or otherwise made available to you through our site (collectively, “FIRA DE BARCELONA content/services”) are provided to you on an as is or as available basis without any representations or warranties or conditions of any kind. We do not warrant that any FIRA DE BARCELONA content/services are free of viruses or other harmful components. We make no representations or warranties with respect to the availability, reliability or security of any FIRA DE BARCELONA content/services. Unless otherwise expressly set forth in writing, we disclaim any and all other warranties and representations (express or implied, oral or written) with respect to all FIRA DE BARCELONA content/services whether alleged to arise by operation of law, by reason of custom or usage in the trade, by course of dealing or otherwise including: (i) any and all warranties of merchantability; (ii) any and all warranties of fitness or suitability for any purpose (whether or not we knew, have reason to know, have been advised, or are otherwise aware of any such purpose); and (iii) any and all warranties of non-infringement or condition of title.


8.- Cancellations


The User may deregister from the Lead Retrieval Service at any time, without entitlement to the return of any amounts paid up to that time, or to make any claim whatsoever. Please contact with the Lead retrieval team at


9.- Personal Data Protection


Personal data Protection: In accordance with the (EU) 679/2016 General Data Protection Regulation (“RGPD”), the personal data processing of the signatories (name, surname, email), of commercial contacts of FIRA DE BARCELONA and of the agents holding POA to hire the Lead Retrieval services, insofar as they are linked to their principal when carrying out the online process necessary for the hiring of the services, in order to prepare and execute these Terms and Conditions and for the legitimate interest of the Parties hereto to be able to manage the contractual relationship. Such personal data will not be shared with third parties. However, they may be processed by third-party service providers with whom the Parties have a data processing agreement in accordance with the applicable regulations. The Parties hereto will keep such personal data for the entire contractual term and subsequently block them during the limitation period of the legal responsibilities that may arise from the execution thereof. Each Party shall duly inform their contact persons, whose details were communicated to the other Party for any of the above purposes, of all the information herein contained at the time of the first communication.


Likewise, the aforementioned persons are informed of the possibility of exercising their rights of access, rectification, cancellation and opposition, limitation and restriction of processing in such terms as established by the GDPR by contacting FIRA DE BARCELONA:; and using the email provided for this purpose when contacting the exhibitor during the Lead Retrieval hiring process.


In the event that the Exhibitor has obtained the express consent of the visitor or, failing that, the Visitor directly provided their QR code to the Exhibitor for scanning so that they can obtain the minimum data to organise an activity during the show and / or generate leads by sending a first communication via email with information directly related to the activity, FIRA DE BARCELONA will be authorised to transfer any such minimum personal data and, therefore, Annex 1 of the Transfer of Personal Data will apply.


Likewise, in the event that FIRA DE BARCELONA processes visitors’ personal data on behalf of the Exhibitor in order to support the Exhibitor in the organisation of any such activities and/or in the generation of leads, Annex 2 regulating Processing Order shall apply.


10.- Applicable legislation


The relationships established between the User and FIRA DE BARCELONA shall be governed by the provisions of Spanish law concerning applicable legislation and competent jurisdiction. Nevertheless, in cases where the law envisages the possibility of the parties being entitled to another jurisdiction, FIRA DE BARCELONA and the User hereby expressly relinquish any other jurisdiction they may be entitled to and agree to submit to the Courts and Tribunals of the city of Barcelona.


In all cases, the regulations of Spanish Law shall apply.

Products and services

1.- Orders and Deadlines


a) All orders placed before the celebration of the event must be fully paid at least 7 business days prior to the event date.


b) Orders placed once the event has begun must be fully paid upon order.


c) All orders placed once the event has begun are subject to availability.


2.- Payment Terms and Cancellations


a) Orders with open balances 7 business days before the event starts will be cancelled. Orders can be re-processed for a 50€ fee if payment is received within 7 days till the event starts. In such cases the device configuration and/or delivery may be delayed.


b) The cancelled orders are subject to on site pricing if the re-order is handled on-site. In these cases the configuration and delivery of the order may be delayed and is subject to availability.


c) If the received payment differs from the published prices on the moment of the purchase, Fira Barcelona Lead Retrieval will adjust the payment amount to the price on the order form.


d) All order revisions places after the pre-event deadline are subject to a 50€ processing fee.


e) No refunds will be given after the pre-event deadline.


f) Any unused or not picked up devices, services or products are not refundable.


g) If you experience any malfunction of your product, device or service, escalate immediately your issue to the Fira Barcelona Lead Retrieval Service Desk. Failing to do so in a timely manner will result in no refunds or replacement devices to be given.


3.- On Site Services and Terms


a) Orders for devices, products or services placed on site may require up to 2 hours of processing times and are subjected to availability. Fira Barcelona Lead Retrieval encourages customers to order with a considerable margin before the event starts.


b) Any sort of modification or customization of Fira Barcelona Lead Retrieval products, devices or services are subject to technician availability and may be subjected to a processing fee.


c) Fira Barcelona Lead Retrieval clients hereby agree to comply with all the Terms of Usage the Event Management and Fira Barcelona Lead Retrieval. The violation of these terms by any client or party cannot be held against Fira Barcelona Lead Retrieval. The client agrees to hold Fira Barcelona Lead Retrieval harmless and have reserved the right to terminate the contracted services, without refund or any sort of compensation to the involved parties. In addition, Fira Barcelona Lead Retrieval holds the right not to deliver any sort of information (leads, surveys, etc.) in case of such a violation.


4.- Application


a) The user acknowledges having been informed and having recived all the necessary information for the proper use of the application and the mobile scanner.


b) The rental of the mobile scanner includes a mobile device to scan the passes, the Lead Retrieval application of Fira de Barcelona and a scanning license. All devices are delivered pre-configured and ready to use.


c) The mobile scanner rental also includes 4G internet access connectivity for the duration of the event, exclusively for the use of Fira de Barcelona Lead Retrieval.


d) FIRA DE BARCELONA will in no case be responsible for the service provided by the operator or its incorrect operation, nor can it guarantee the availability of 4G connectivity.


e) All devices will be delivered with a charger and USB cable or with a one-piece charger. It shall be the customer’s responsibility to check that all add-ons are included and to report the lack of any of the above mentioned add-ons to the Lead Retrieval service team. Failure to do so will result in a replacement charge for any missing add-ons.


f) All Fira de Barcelona Lead Retrieval mobile scanners will be delivered directly to the customer’s (exhibitor’s) stand prior to the event no later than 2 weeks before and no later than 120 minutes after the official opening of the event (depending on the situation, this may be extended to a maximum of 2 hours after the opening of the event). This applies to all orders placed and paid for 48 hours before the opening of the event.


g) Mobile scanner orders placed on-site may require up to two hours processing time and are subject to availability. It is recommended that orders be placed with considerable lead time prior to the start of the event.


h) All mobile scanners will be picked up directly from the booths on the last day of the event. The customer/exhibitor may arrange a pick-up time, but it will be subject to the availability of the Lead Retrieval support team. Within 60 minutes after the official close of the event, all devices must be picked up.


5.- Web Portal


a) To use the Web Portal a computer and Internet connection is required. Fira Barcelona Lead Retrieval is not to be held responsible for the incidences of connectivity loss and thereof consequences or the malfunction of the computer and consequent Data loss, damage or corruption.


b) The user agrees to have been informed and provided all the required information for the correct utilization of the Web Portal.


c) To enter the Web Portal, the user will be provided a username and password. The username and password are personal and cannot be transferred.


d) Only the administrator shall be authorized to access the web portal. The administrator will be the user who will place the Lead Retrieval order, unless it is indicated that another person will act as administrator, indicating their contact details. Scanner users will not have access to the web portal.


On Site Services and Terms


e) Exhibitor Terms of Usage


i) The renter is responsible for a 200€ replacement fee for any damaged, stolen or lost rented mobile device. The renter is responsible for a 25€ replacement fee for any damaged, stolen or lost complement listed in “IV.e.”.


ii) In case the renter has contracted the FIRA BARCELONA Lead Retrieval Loss or Damage Waiver, FIRA BARCELONA Lead Retrieval will waive the renter´s responsibility to return the device and/or its complements or to return it/them undamaged.


iii) The following rules apply to FIRA BARCELONA Lead Retrieval Loss or Damage Waiver:


    1. FIRA BARCELONA Lead Retrieval Loss or Damage Waiver, waives the responsibility of the renter to return the rented device and/or its complements or to return them undamaged.


    2. The renter must report the damage, loss or theft to a FIRA BARCELONA Lead Retrieval Service Desk and/or representative immediately.


    3. For any stolen or lost device, the renter must file a police report and present a copy to a FIRA BARCELONA Lead Retrieval Service Desk and/or representative. Failing to present the copy within the next 24 hours of informing the loss or theft of the device, will void the waive of responsibility and the renter will be responsible to pay the corresponding replacement fee.


    4. Users may purchase the insurance prior to delivery of the rented device. Consequently once delivered the device the User cannot contract the aforementioned insurance.


(Last Revised: February 13th, 2023)


Do you have any queries?

Contact us by phone or send us an email.

+34 93 233 2773

Lead retrieval by Fira Barcelona © 2021 Fira Barcelona

Legal notice

1. Ownership of the Web site

FIRA BARCELONA with an address in Barcelona, Reina Mª Cristina Ave. s/n and bearer of Fiscal Identity Number CIF Q-0873006-A, which is inscribed on Page 7 of Book I of the Official Register of Catalan Trade Fairs, is the owner of the web site (hereinafter referred to as the Web site) which makes it available to Internet users, in order to provide information on the services, congresses, exhibitions and fairs of the FIRA as well as to provide services through the web site.


2. Communicating FIRA domain names to the corresponding Registers

FIRA states that it has communicated the domain names that are currently in use to the Registry of Trade Fairs in accordance with the provisions of article 9 of Law 34/2002, of 11th July covering E-commerce and Information Society Services.


3. General Conditions of Use and Acceptance of these

The purpose of these general conditions for the use of the web site together with the general contractual conditions for the services that are provided therein, as well as any other specific conditions that may be established, is the regulation of and provision of information to the users of FIRA BARCELONA services and the regulation of the use of the Web site.

Browsing and using the services of the web site implies the acceptance as a User without any reservation whatsoever, of all the general conditions of use, the general contractual conditions and any others that may exist in relation to the provision of services by FIRA.

FIRA may modify these general conditions as well as the general contractual conditions and the general conditions that are included through the publication of the aforementioned modifications to the web site at any given time and without any prior warning, so that users may be previously aware of them.

General conditions for the use of the website

1. Personal Data Protection Policy

1.1.- In accordance with the provisions of European Royal Decree on personal Data Protection  679/2016 of 27th April, the User accepts that any data obtained while using the Web Site, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relations that may take place, may be included in an automated personal data file of the type described above.

During the data collection process, the User shall be properly informed in that part of the Web Site where the data is requested by means of a hyperlink or the inclusion of the information on the actual form itself as to whether the collection of such data is obligatory or not for the provision of services, and he/she shall also be informed of these rights.

1.2.- Rights of the User: With regard to the data obtained, the User may exercise the rights provided for in the aforementioned Royal Decree, and in particular his/her right to access, rectify, cancel or deletion and object to such data, as well as the right to portability and limitation of the processing.

The exercise of the aforementioned rights can be made by postal mail, enclosing a copy of your ID or passport, to FIRA INTERNACIONAL DE BARCELONA, to the postal address Av. Reina Mª Cristina s/n 08004 Barcelona, CRM Marketing Services Department or by email to or, with the same documentation as by postal mail.

For any queries regarding the processing of your data you may contact our DPO at

However, you may direct your claims arising from the processing of your personal data to the Spanish Data Protection Agency (

1.3.- Security measures: According to the article 25.2 from the aforementioned Royal Decree FIRA BARCELONA has adopted the technical and appropriate measures in order for ensuring that, by default, only personal data which are necessary for each specific purpose of the processing are processed.

1.4.- Cookies:  The use of cookies through the web site will be governed by the provisions of the Cookies Policy, accessible at all times from the web site and being part of this Legal Notice.


2. Industrial and Intellectual Property. Hyperlinks policy

2.1.- All the content included in the Web site and especially brand names, commercial names, industrial designs, designs, texts, photographs, graphics, logos, icons, software or any other signs susceptible to being used industrially and commercially are protected by the industrial and intellectual property rights of THE FIRA or those of the third parties who own them and who have authorized their inclusion in the Web site. Accordingly, any use and/or reproduction of these without the express of THE FIRA is prohibited.

2.2.- FIRA shall not be responsible for infringements of the intellectual or industrial property rights of third parties that might arise as a result of the inclusion in the Web site of brand names, commercial names, industrial designs, designs, texts, photographs, graphics, logos, icons or software belonging to third parties who have declared themselves to be the owners of the same upon their inclusion in the Web site.

2.3.- In no case shall it be understood that the User’s accessing and browsing the site implies authorization or renunciation, transmission, total or partial cession of these rights or the concession of any right or the expectation of rights and specifically, the changing, transformation, exploitation, reproduction, distribution or public communication on this content without the express and previous authorization of FIRA or of the corresponding rights holders.

The use by exhibitors of THE FIRA brand names in their catalogues, brochures, commercial documentation, web page or in any other form at the corresponding exhibitions must be expressly authorized by FIRA.

2.4.- No link may be established to the Web site from any other web site without the prior and express consent of THE FIRA.

Any links that are established must be to the main web page of LA FIRA or if applicable, to that page that the FIRA itself indicates, and this link shall be absolute and complete in such a way that it links the User to the FIRA web page which must include the complete content from the main page screen.

2.5.- FIRA shall not be responsible for the content of the web pages that users connect to through links on the Web site, nor shall it be responsible for any infractions of the rights of third parties that these pages may incur.


3. Liability of FIRA BARCELONA

The User recognizes and accepts that he/she shall be fully responsible for the use of the Web site and its services.

FIRA shall only be responsible for the damages that the User may suffer as a consequence of the use of the web site when this damage is attributable to a fraudulent action of FIRA.

Nevertheless, FIRA declares that it has adopted all the necessary measures, within its possibilities and the state of its technology to guarantee the functioning of the Web site and to avoid the existence and transmission of viruses and other components that might damage Users.


4. Obligations of the User

The User undertakes to use the content of the web site diligently, correctly and lawfully and he/she also undertakes to refrain from:

a) Using the content for objectives or purposes that are against the law, morality and the correct codes of use and public order.

b) Reproducing, copying, distributing, allowing access to the public through any type of public communication, transforming or modifying content, without the corresponding authorization of the holder.

c)Using the content of the web site to send advertising, communications for the purposes of direct sales or for any other type of commercial purpose, sending unsolicited messages directed at a number of persons for this purpose, as well as abstaining from commercialising or disclosing this information in any way.


5. Commercial communications

FIRA may send commercial communications by any method that fully respects all in-force legislation that concerns the protection of personal information.

For commercial communications sent by e-mail and in fulfilment of the provisions of Law 34/2002, of 11th July, on E-commerce and Information Society Services, the consent of the User.

At any time the User may withdraw his/her consent to receive personal communications by sending a simple notification of his/her request to FIRA by sending a message to the e-mail address:


6. Applicable legislation

The relations established between the User and the owner of the Web site are to be governed by the provisions contained in current regulations concerning the applicable legislation and the competent jurisdiction. Nevertheless, for cases in which the regulations foresee the possibility of the parties submitting themselves to a certain jurisdiction, FIRA and the User submit themselves to the Courts and Tribunals of Barcelona and expressly renounce any other jurisdiction that might correspond to them.

The regulations of the Spanish legal system shall be applicable in all cases.

General contractual conditions

1.- These General Contractual Conditions together with the specific conditions that, might be established if it were if necessary, shall expressly regulate the relations arising between FIRA BARCELONA and the exhibitors who contract the services offered through the Web site.

2.- These General Conditions have been drawn up in accordance with the provisions of Law 7/1998 on General Contractual Conditions, the Law 3/2014 of 27th March General Law for the Defense of Consumers and Users, Law 7/1996 of the Retail Trade Act and if necessary by Law 34/2002, for Information Society and E-Commerce Services.

3.- The provision of any of the services of the Web site implies the User’s acceptance of each and every one of the General Contractual Conditions, of the General Conditions for the Use of the Web site and if applicable the Specific Conditions governing the provision of the service.

4.- FIRA BARCELONA informs that the procedures to carry out the provision of the services offered are those described in these conditions and those that are indicated on the screen and those which refer to each specific service in a way that the User has access to this information in a truthful, efficient and complete manner at least three days before the contracting of the service, and the User declaring that he/she is aware of and accepts these procedures as being necessary for the provision of the corresponding service.

5.- All the information provided to FIRA during the contracting processes shall be stored in such a way that the User may request information referring to the operations carried out by him/her during the previous three months with these requests always being made via a fax or e-mail sent to FIRA.

6.- In order to access services that are provided and offered through this web site, FIRA may provide the User with a User name and a “Password”. The User name and Password provided are identifying elements that authorize the user to access the Services of the Web site and they are personal and non-transferable. FIRA may make modifications to these after informing the User, in which case the modified codes shall lose their validity.

7.- All the technical resources that are necessary to access the Web site and provide FIRA services together with any taxes or expenses of any other type arising out of the provision of services shall be the exclusive responsibility of the User.

8.- The contracts signed through this Web site shall be governed by the laws of Spain which shall be applied to aspects that are not covered by these conditions relating to matters of interpretation, validity and attachment.

However, for cases where the regulations foresee the possibility of the parties submitting themselves to a certain jurisdiction or other, THE FIRA and the User submit themselves to the Courts and Tribunals of de Barcelona and expressly renounce any other jurisdiction that might correspond to them.

Privacy Policy

FIRA DE BARCELONA and its subsidiaries ALIMENTARIA EXHIBITIONS, S.L.U. and FIRA BARCELONA INTERNATIONAL EXHIBITIONS AND SERVICES, S.L. (hereinafter, all of them included under the name “FIRA DE BARCELONA”) are aware of the importance to our clients of receiving clear, transparent information regarding how we use the information they provide us with.

Our relationship with our clients is based on honesty, accuracy, and transparency in order to build solid relations and mutual trust. In this Privacy Policy (published on all our web pages), we detail how we treat your personal data when it is related to us. By visiting our websites, you accept and agree to this Privacy Policy.


1. Who is responsible for processing your data?



Postal AddressAv. Reina Mª Cristina s/n 08004 Barcelona
Telephone932 332 000 /


2. For what purposes do we process your data?

At FIRA DE BARCELONA, we process the information you provide us with for the following purposes:

a) To send information directly related to your participation at the Exhibition Centre at which you are registered.

b) To send promotional information and/or advertising at our Exhibition Centres and the events we carry out, including by electronic means.

c) To provide help and resolve your queries through the forms included on the Exhibition Centres’ websites, in which case we will contact you by the phone number and/or email you have provided us with.

d) To register your email to so you receive the newsletter we regularly send to our customers, but only in the event that you have requested for that purpose.

e) For management purposes, in this case, of our contractual relationship, including the processing of the participation request and corresponding participation contract, management of invoices and payments, monitoring of payments if they have not been made effective on the agreed date, to promote client loyalty and to conduct service quality surveys.

f) For management purposes of your participation in the contest or raffle according to its terms and conditions.

g) To be able to provide you with products and/or services in accordance with your interests and improve your user experience we will create a client commercial profile on the basis of the information provided. No automated decisions will be taken based on the aforementioned profile.

h) Maintenance of lists of non-commercial deliveries in case we have that does not want to receive promotional information/advertising by electronic means.

i) Updating of lists of removal/cancellation of data in the event that you exercise your right to cancellation of your data. These data will be blocked and with restricted access during the minimum legal term established.

j) To enable the operation of our websites, through technical and functional cookies, as detailed in our cookies policy


3. How long will we store your data?

Your data will be stored:

  1. During the minimum possible legal time frame (ex: in the case of service invoices).
  2. In the event that you do not enter into any commercial/trading relations with FIRA DE BARCELONA:
    • a) If you didn’t attend to any of our events for a period of three (3) annual exhibition editions and
    • b) if you didn’t attend to any of our events for two (2) editions for biannual and triennial exhibitions.
  3. In the event of requests for information or queries: the amount of time required to respond to these.
  4. For subscribers to newsletters, after three (3) months, except in the case of unsubscription, mail data will be partially deleted (disassociation), for statistical monitoring.
  5. In the event of participating in any of our raffles or contests, until its completion or until compliance with the obligations contemplated in its terms and conditions.


4. What is legal basis for the processing of your data??

Depending on the type of business relationship and/or link with us, the legal basis for processing your personal data may be:

  • Your consent, given at the time of voluntarily providing your data in our forms and accepting the processing of personal data in the corresponding box (Ex: Sending of advertising about our exhibitions).
  • However, we may process your data based on the existing contractual relationship between the parties as a result of your participation in an event organised by FIRA DE BARCELONA (Ex: Formalisation of the participation contract).
  • The execution of the terms and conditions of the contest (execution of contract) in which you have provided your consent to manage your participation.
  • The legitimate interest will serve as a legal basis for the processing of your data when browsing our websites (Ex: Navigation on our web pages).
  • Legal obligation, included in the European Regulation on Data Protection and the Law of Services of the Information Society and Electronic Commerce LSSI (Ex: blocking of your data and listing as non-commercial deliveries).


5. Who will we share your data with?

a) Enquiry form data will not be shared with any third parties. They are solely processed internally at FIRA DE BARCELONA.

b) When FIRA DE BARCELONA offers you a service through a third-party provider, your data will be communicated to this company, with strict obligation to confidentiality and after the formalisation of the corresponding contract for the provision of services between the Data Controller (FIRA DE BARCELONA) and the Data Processor (supplier company).

c) For subscribers to the newsletter data will not be transferred, they will be processed by a third company which manages the newsletter, with which the due service contract as Processing Manage has been signed.

In the event of transferring your data to third countries, we take care to ensure the maximum level of privacy and security to our clients’ data. In this regard most of our suppliers and partners are within the EEA (European Economic Area). In the event that any of them be located outside of this area, it must be in a country with appropriate levels of protection in accordance with the criteria of the European Commission. In the case of other countries which do not have laws as strict as European legislation, we apply standard contractual clauses in accordance with the Decision (EU) 2021/914 of 4 June.

FIRA DE BARCELONA guarantees under no circumstances to sell, offer and/or market with the data of its clients.

6. What are your rights when you provide us with your data?

Everyone has the right to obtain clear and understandable information regarding whether their personal data is being processed by FIRA DE BARCELONA.

Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purpose they were provided for, as well to withdraw the consent granted. The exercise of opposition to the processing of their data for the sending of advertising information by electronic means. They may also exercise their right to the limitation of the processing, so that their data will not be removed but its processing will be subject to limitations.

The exercising of portability and decision automation do not apply in this case due to the type of data and the processing of these.

The exercise of the aforementioned rights can be made by postal mail, enclosing a copy of your ID or passport, to FIRA INTERNACIONAL DE BARCELONA, to the postal address Av. Reina Mª Cristina s/n, 08004, Barcelona, CRM Marketing Services Department or by email to or, with the same documentation as by postal mail.


7. Contact

For any queries regarding the processing of your data you may contact our DPO at

However, you may direct your claims arising from the processing of your personal data to the Catalan Data Protection Authority (

Privacy Policy and Information on Data Protection.

Controller: FIRA INTERNACIONAL DE BARCELONA, Tax Code (CIF) Q-0873006-A, and registered address Av. Reina Maria Cristina, s/n, 08004 Barcelona.

Purpose: To process your data to contact you in relation to the Lead Retrieval Service provided by Fira de Barcelona.

Lawful basis: Consent given by the data subject.

Recipients:. Your data is not transferred to third parties except for legal obligation.

Your rights: the right to access, rectify, and erase your personal data, as well as the rights of data portability and restriction of processing that are set forth in the additional information.

Additional information: You can view the additional detailed information on Data Protection on our website “Privacy Policy”.