Terms and conditions
General Conditions of Use for the Lead Retrieval Service
1. General Conditions of Use and Acceptance thereof
These General Conditions of Use expressly govern the relationship between the FIRA DE BARCELONA and the Users (trade visitors) and the Users (exhibitors) who acquire the Lead Retrieval Service offered by the FIRA DE BARCELONA, as well as the regulations and information for Users of this service.
The use of this service implies the User’s full and unreserved acceptance of the General Conditions of Use described in this document.
If you are using our Services on behalf of any entity, you represent and warrant that you are authorized to accept these terms on such entity’s behalf, and that such entity agrees to indemnify you and us for violations of these terms FIRA DE BARCELONA may at any time modify these Conditions of Use by posting the changes in question online for their perusal by Users prior to the use of the service. You can access to this Terms&Conditions at https://leadretrieval.firabarcelona.com/en/general-terms-conditions/
2. Lead Retrieval Service
The Lead Retrieval service rendered by FIRA DE BARCELONA allows users to capture and manage the information of the attendants to the events organized by FIRA DE BARCELONA, containing different personal passes or QR devices. The said information consists of data provided during the registration process for the event. The following conditions apply to all users and the overall service, including, without limitation, the App and the Web Portal.
This information shall be obtained by scan on the FIRA DE BARCELONA Lead Retrieval official App and it will be accessible upon installation of the application in mobile devices and the BackOffice web service.
The aforementioned process is a voluntary exchange of information to which both parties, the scanner, using the FIRA BARCELONA Lead Retrieval App, and the scanned, a registrant at the
event, agree.
3. Lead Retrieval Use for the surveillance and control of Covid SARS-coV-2
On an exceptional basis the use of Lead Retrieval and the processing of data so obtained shall be mandatory as a means of surveillance and control of Covid SARS- coV-2, so exhibitors will be obliged to collect the data of the contacts in meetings, interviews lasting over 15 minutes and any such other activity deemed of risk.
Only in cases to which the legislation in force may from time to time apply, Fira de Barcelona shall be obliged to provide the Health Authorities with the information regarding potentially positive contacts. If so required, the data to be provided shall only be: identification details consisting of name, surnames and email address.
4. Access to the Lead Retrieval Service
Users may access the Lead Retrieval Service in their capacity as an exhibitor or trade visitor at the event. If the User accesses the service as a trade visitor, he/she must have registered for the event in question, having previously provided his/her username and password. These identifying elements that enable the User to access the Lead Retrieval Service are personal and non-transferable.
By means of this voluntary access to the abovementioned service, Users accept that he will be sharing information with other Users who have also activated this function, including the mandatory profile details that the User has provided as an exhibitor or trade visitor, which include details of his/her company, professional contacts and business interests.
5. Obligations of the User
The User is obliged to use the Lead Retrieval Service in a diligent, correct and lawful manner and undertakes to refrain from:
a) Using it for purposes or ends that are contrary to the law, morals, good manners or public order.
b) Using the contents of the service for purposes other than those of the service itself, as described in point 2, including, without limitation, sending advertising or direct marketing communications, and must also refrain from commercializing or disclosing this information in any way, as well as from sharing it with third parties without the data holder´s prior consent.
c) The User undertakes to provide full and accurate information when registering for and making use of the service, and to update these details to ensure that this information is complete and accurate at all times.
The User’s failure to abide by the above obligations in relation to the use of the service shall entitle FIRA DE BARCELONA, at its discretion and without prior notice, to block the User’s access to the Lead Retrieval Service if it believes the User has breached the Conditions of Use.
Any such breach of these Conditions of Use constitutes unlawful and unfair business practice which could be detrimental to FIRA DE BARCELONA and/or the other Users of the service, and therefore the User accepts that he/she shall be liable for the consequences of any such damage, granting full indemnity to FIRA DE BARCELONA as the event organizer, especially those obligation related to Personal Data Protection.
6. Liability of FIRA DE BARCELONA
The User acknowledges and accepts that the use of this service is entirely his/her own responsibility, granting full indemnity to FIRA DE BARCELONA.
FIRA DE BARCELONA shall only be liable for any damage that the User may incur as a result of using the service when this damage is attributable to the wilful misconduct of FIRA DE BARCELONA.
Notwithstanding the above, FIRA DE BARCELONA hereby states that it has adopted all the necessary measures, within its capabilities and the state of technology, to ensure the correct operation of the service.
Should the Lead Retrieval Service be used with the User’s own phone, he/she shall be responsible for ultimately ensuring that the phone is suitable for such use. FIRA DE BARCELONA shall be entirely exempt from all liability for defects, faults or shortcomings of the phone that make it unsuitable for the use of the Lead Retrieval Service.
At any time, FIRA DE BARCELONA reserves the right to: (1) modify or suspend access to part or all of the service for duly justified reasons; (2) modify part or all of any policy or condition applicable to the service; and (3) interrupt the operation of part or all of the service whenever it becomes necessary to carry out maintenance, correct errors, or implement other changes.
FIRA DE BARCELONA cannot guarantee that the Lead Retrieval Service does not contain any errors, nor that its use will bring the User specific results of an economic or any other nature.
FIRA DE BARCELONA shall not be responsible under any circumstances for indirect, accidental or fortuitous damages, including loss of profits, even though it may have been aware of the possibility of such damages occurring.
FIRA DE BARCELONA does not guarantee the required connectivity for the information synchronization and usage of the products, services or devices. Fira Barcelona Lead Retrieval is not to be held responsible for any consequences of the lack of connectivity.
In case of experiencing any malfunction, damage or loss of the device, or any issues with the services or products, Fira Barcelona Lead Retrieval encourages to notify any FIRA BARCELONA Lead Retrieval Service Desk and/or representative in a timely manner.
FIRA BARCELONA is not to be held responsible for any unforeseen acts that lead to cancelling or postponing the event, such as, but not limited to, demonstration/protests, strikes of any kind, structural damages, loss or shortages of power or acts of god. If any of the unforeseen acts would to take place, FIRA BARCELONA´s obligations shall be terminated and FIRA BARCELONA shall be entitled to all perceived payments.
7.- Disclaimer
Unless otherwise expressly set forth in writing, our site, the site materials, the third party content, the user content, any hyperlinks, our services and any other services and/or content included on or otherwise made available to you through our site (collectively, “FIRA DE BARCELONA content/services”) are provided to you on an as is or as available basis without any representations or warranties or conditions of any kind. We do not warrant that any FIRA DE BARCELONA content/services are free of viruses or other harmful components. We make no representations or warranties with respect to the availability, reliability or security of any FIRA DE BARCELONA content/services. Unless otherwise expressly set forth in writing, we disclaim any and all other warranties and representations (express or implied, oral or written) with respect to all FIRA DE BARCELONA content/services whether alleged to arise by operation of law, by reason of custom or usage in the trade, by course of dealing or otherwise including: (i) any and all warranties of merchantability; (ii) any and all warranties of fitness or suitability for any purpose (whether or not we knew, have reason to know, have been advised, or are otherwise aware of any such purpose); and (iii) any and all warranties of non-infringement or condition of title.
8. Cancellations
The User may deregister from the Lead Retrieval Service at any time, without entitlement to the return of any amounts paid up to that time, or to make any claim whatsoever.
Please contact with the Lead retrieval team at [email protected]
9. Personal Data Protection
You are informed that when collecting information and personal data (hereinafter “Personal Data”) through these Devices, you will become a data processor and responsible for the treatment thereof according to the General Data Protection Regulation 679/2016 approved on the 26th of April 2016. Therefore, you may be required to:
a) Inform all visitors whose personal data you collect that such collection is carried out and offer, if requested, the information contained within the provisions of art. 13 of the aforementioned Regulation.
b) Guarantee the exercise of rights of access, rectification, limitation of processing, portability of data and opposition, as well as the right not to be subject to automated individual decisions including the creation of profiles.
c) Ensure that the appropriate technical and organizational measures are adopted to ensure and be able to demonstrate that the treatment is in accordance with the aforementioned Regulation.
d) Not distribute to third parties, without the prior written consent of the visitors, personal data that has been previously collected.
e) In general, you must comply with all applicable rules and regulations that apply to the collection, storage and processing of personal data.
f) To avoid any doubt or concern, neither FIRA DE BARCELONA or its affiliates will be responsible for any breach of laws, rules or regulations (including but not limited to the General Data Protection Regulation 679/2016 approved on the 27th of April 2016, Law 34/2002 approved on the 11th of July regarding services of the information society and electronic commerce and the Spanish Data Protection Law 3/2018, 5th December, regarding the collection and processing of Personal Data. You agree to defend, indemnify and compensate FIRA DE BARCELONA, and its affiliates, and its directors, managers, employees, agents and contractors against any
demand for such breach.
10. Applicable legislation
The relationships established between the User and FIRA DE BARCELONA shall be governed by the provisions of Spanish law concerning applicable legislation and competent jurisdiction. Nevertheless, in cases where the law envisages the possibility of the parties being entitled to another jurisdiction, FIRA DE BARCELONA and the User hereby expressly relinquish any other jurisdiction they may be entitled to and agree to submit to the Courts and Tribunals of the city of Barcelona.
In all cases, the regulations of Spanish Law shall apply.
Products & Services
1. Orders and Deadlines
a) All orders placed before the celebration of the event must be fully paid at least 7 business days prior to the event date.
b) Orders placed once the event has begun must be fully paid upon order.
c) All orders placed once the event has begun are subject to availability.
2. Payment Terms and Cancellations
a) Orders with open balances 7 business days before the event starts will be cancelled. Orders can be re-processed for a 50€ fee if payment is received within 7 days till the event starts. In such cases the device configuration and/or delivery may be delayed.
b) The cancelled orders are subject to on site pricing if the re-order is handled onsite. In these cases the configuration and delivery of the order may be delayed and is subject to availability.
c) If the received payment differs from the published prices on the moment of the purchase, Fira Barcelona Lead Retrieval will adjust the payment amount to the price on the order form.
d) All order revisions places after the pre-event deadline are subject to a 50€ processing fee.
e) No refunds will be given after the pre-event deadline.
f) Any unused or not picked up devices, services or products are not refundable.
g) If you experience any malfunction of your product, device or service, escalate immediately your issue to the Fira Barcelona Lead Retrieval Service Desk.
Failing to do so in a timely manner will result in no refunds or replacement devices to be given.
3. On Site Services and Terms
a) Orders for devices, products or services placed on site may require up to 4 hours of processing times and are subjected to availability. Fira Barcelona Lead Retrieval encourages customers to order with a considerable margin before the event starts.
b) Any sort of modification or customization of Fira Barcelona Lead Retrieval products, devices or services are subject to technician availability and may be subjected to a processing fee.
c) Fira Barcelona Lead Retrieval clients hereby agree to comply with all the Terms of Usage the Event Management and Fira Barcelona Lead Retrieval. The violation of these terms by any client or party cannot be held against Fira Barcelona Lead Retrieval. The client agrees to hold Fira Barcelona Lead Retrieval harmless and have reserved the right to terminate the contracted services, without refund or any sort of compensation to the involved parties. In addition, Fira Barcelona Lead Retrieval holds the right not to deliver any sort of information (leads, surveys, etc.) in case of such a violation.
4. Application
a) The application will be used with smartphones with QR suitable for RFID Mifare Classic 1K, running in Android 4 or higher. Fira Barcelona Lead Retrieval shall not be deemed responsible for the licence purchase for non-suitable devices. Refunds of the licence purchase of the application for wrong, lacking QR or Operating Systems which are not suitable for RFID Mifare Classic 1K smartphones.
b) The user acknowledges having been informed and having received all the information necessary for the proper use of the application.
c) Fira Barcelona Lead Retrieval disclaims any responsibility for the malfunctioning of Android Play Store and any potential consequences derived therefrom.
5. Web Portal
a) To use the Web Portal a computer and Internet connection is required. Fira Barcelona Lead Retrieval is not to be held responsible for the incidences of connectivity loss and thereof consequences or the malfunction of the computer and consequent Data loss, damage or corruption.
b) The user agrees to have been informed and provided all the required information for the correct utilization of the Web Portal.
c) To enter the Web Portal, the user will be provided a username and password. The username and password are personal and cannot be transferred.
6. Device Rental
FIRA BARCELONA offers the possibility to the Event’s Exhibitors to rent compatible devices with the Lead Retrieval System. The devices will all be LG G3 S, Samsung Galaxy J5 and Samsung Galaxy Express 2 or equivalent with a 4G Data Plan provided by Vodafone. Units are limited in number and subject to availability.
a) FIRA BARCELONA is in no way responsible for the service provided by Vodafone and any malfunctions therein, nor guarantees the availability of 4G connectivity.
b) All devices will be delivered with a power plug and usb cable. It´s the client´s responsibility to check all the complements are included and escalate the missing of any of the aforementioned complements at the Service Desk or at the moment of delivery to the stand. Failure to do so will result in the application of the replacement fee for any missing complements.
c) On Site Services and Terms
i. FIRA BARCELONA recommends picking up the rented device/s at any of Fira Barcelona Lead Retrieval Service Desks before the event starts, to ensure you can use your device when the event starts and to prevent from unexpected delays. The exact dates of device availability for pickup will be communicated in a timely manner.
ii. Orders for devices placed on site may require up to 4 hours of processing times and are subjected to availability. It is recommended that orders are placed with a considerable margin before the event starts. This delay is independent from the processing time for the license or App orders.
d) Exhibitor Terms of Usage
i. The renter is responsible for a 400€ replacement fee for any damaged, stolen or lost rented mobile device. The renter is responsible for a 40€ replacement fee for any damaged, stolen or lost complement listed in “5.c.”.
ii. In case the renter has contracted the FIRA BARCELONA Lead Retrieval Loss or Damage Waiver, FIRA BARCELONA Lead Retrieval will waive the renter´s responsibility to return the device and/or its complements or to return it/them undamaged.
iii. The following rules apply to FIRA BARCELONA Lead Retrieval Loss or Damage Waiver:
1. FIRA BARCELONA Lead Retrieval Loss or Damage Waiver, waives the responsibility of the renter to return the rented device and/or its complements or to return them undamaged.
2. The renter must report the damage, loss or theft to a FIRA BARCELONA Lead Retrieval Service Desk and/or representative immediately.
3. For any stolen or lost device, the renter must file a police report and present a copy to a FIRA BARCELONA Lead Retrieval Service Desk and/or representative. Failing to present the copy
within the next 24 hours of informing the loss or theft of the device, will void the waive of responsibility and the renter will be responsible to pay the corresponding replacement fee.
4. Users may purchase the insurance prior to delivery of the rented device. Consequently once delivered the device the User cannot contract the aforementioned insurance.
(Last Revised: April 23th, 2021)
General Conditions of Use for the Lead Retrieval Service
1.- General Conditions of Use and Acceptance
These General Conditions of Use expressly govern the relationship between the FIRA DE BARCELONA and the Users (trade visitors) and the Users (exhibitors) who acquire the Lead Retrieval Service offered by the FIRA DE BARCELONA for the Mobile World Congress 2023 (MWC) organized by GSMA Ltd., as well as the regulations and information for Users of this service.
The use of this service implies the User’s full and unreserved acceptance of the General Conditions of Use described in this document.
If you are using our Services on behalf of any entity, you represent and warrant that you are authorized to accept these terms on such entity’s behalf, and that such entity agrees to indemnify you and us for violations of these terms
FIRA DE BARCELONA may at any time modify these Conditions of Use by posting the changes in question online for their perusal by Users prior to the use of the service. You can access to this Terms&Conditions at https://leadretrieval.firabarcelona.com/en/mwc-terms-conditions/
2.- Lead Retrieval Service
The Lead Retrieval service rendered by FIRA DE BARCELONA allows users to capture and manage the information of the attendants to the Mobile World Congress 2023 (hereinafter “MWC”), containing different personal passes or QR devices. The said information consists of data provided during the registration process for the MWC. The following conditions apply to all users and the overall service, including, without limitation, the App and the Web Portal.
All devices will be smartphones running Android 5.0 or higher and with a 5″ screen or larger, with a 4G data plan provided by a carrier. Units are limited and subject to availability. The scanning license allows access to and use of Fira de Barcelona’s Lead Retrieval application. The user acknowledges that he/she has been informed and provided with all the information necessary for a correct use of the application.
This information shall be obtained by scan on the FIRA DE BARCELONA Lead Retrieval official App and it will be accessible upon installation of the application in mobile devices and the Back-Office web service.
The aforementioned process is a voluntary exchange of information to which both parties, the scanner, using the FIRA BARCELONA Lead Retrieval App, and the scanned, a registrant at the MWC, agree.
3.- Access to the Lead Retrieval contact management service
Users may access the Lead Retrieval Service in their capacity as an exhibitor or trade visitor at the MWC 2023 event organized by GSMA Ltd. If the User accesses the service as a trade visitor, he/she must have registered for the event in question, having previously provided his/her username and password. These identifying elements that enable the User to access the Lead Retrieval Service are personal and non-transferable.
4.- Lead Retrieval Use for the surveillance and control of Covid SARS-coV-2
On an exceptional basis the use of Lead Retrieval and the processing of data so obtained shall be mandatory as a means of surveillance and control of Covid SARS- coV-2, so exhibitors will be obliged to collect the data of the contacts in meetings, interviews lasting over 15 minutes and any such other activity deemed of risk.
Only in cases to which the legislation in force may from time to time apply, Fira de Barcelona and/or GSMA shall be obliged to provide the Health Authorities with the information regarding potentially positive contacts. If so required, the data to be provided shall only be: identification details consisting of name, surnames and email address.
5. Obligations of the User
The User is obliged to use the Lead Retrieval Service in a diligent, correct and lawful manner and undertakes to refrain from:
a) Using it for purposes or ends that are contrary to the law, morals, good manners or public order.
b) The User undertakes to provide full and accurate information when registering for and making use of the service, and to update these details to ensure that this information is complete and accurate at all times.
c) The user undertakes to provide correct and complete information when registering for the service and when using it, and to update his/her data to ensure that the information is correct and complete at all times.
The User’s failure to abide by the above obligations in relation to the use of the service shall entitle FIRA DE BARCELONA, at its discretion and without prior notice, to block the User’s access to the Lead Retrieval Service if it believes the User has breached the Conditions of Use. Any such breach of these Conditions of Use constitutes unlawful and unfair business practice which could be detrimental to FIRA DE BARCELONA and/or the other Users of the service, and therefore the User accepts that he/she shall be liable for the consequences of any such damage, granting full indemnity to FIRA DE BARCELONA and GSMA Ltd. as the event organizer, especially those obligation related to Personal Data Protection.
6.- Liability of FIRA DE BARCELONA
The User acknowledges and accepts that the use of this service is entirely his/her own responsibility, granting full indemnity to FIRA DE BARCELONA.
FIRA DE BARCELONA shall only be liable for any damage that the User may incur as a result of using the service when this damage is attributable to the wilful misconduct of FIRA DE BARCELONA.
Notwithstanding the above, FIRA DE BARCELONA hereby states that it has adopted all the necessary measures, within its capabilities and the state of technology, to ensure the correct operation of the service.
At any time, FIRA DE BARCELONA reserves the right to: (1) modify or suspend access to part or all of the service for duly justified reasons; (2) modify part or all of any policy or condition applicable to the service; and (3) interrupt the operation of part or all of the service whenever it becomes necessary to carry out maintenance, correct errors, or implement other changes.
FIRA DE BARCELONA cannot guarantee that the Lead Retrieval Service does not contain any errors, nor that its use will bring the User specific results of an economic or any other nature.
FIRA DE BARCELONA shall not be responsible under any circumstances for indirect, accidental or fortuitous damages, including loss of profits, even though it may have been aware of the possibility of such damages occurring.
FIRA DE BARCELONA does not guarantee the required connectivity for the information synchronization and usage of the products, services or devices. Fira Barcelona Lead Retrieval is not to be held responsible for any consequences of the lack of connectivity.
In case of experiencing any malfunction, damage or loss of the device, or any issues with the services or products, Fira Barcelona Lead Retrieval encourages to notify any FIRA BARCELONA Lead Retrieval Service Desk and/or representative in a timely manner.
FIRA BARCELONA is not to be held responsible for any unforeseen acts that lead to cancelling or postponing the event, such as, but not limited to, demonstration/protests, strikes of any kind, structural damages, loss or shortages of power or acts of god. If any of the unforeseen acts would to take place, FIRA BARCELONA´s obligations shall be terminated and FIRA BARCELONA shall be entitled to all perceived payments.
7.- Disclaimer
Unless otherwise expressly set forth in writing, our site, the site materials, the third party content, the user content, any hyperlinks, our services and any other services and/or content included on or otherwise made available to you through our site (collectively, “FIRA DE BARCELONA content/services”) are provided to you on an as is or as available basis without any representations or warranties or conditions of any kind. We do not warrant that any FIRA DE BARCELONA content/services are free of viruses or other harmful components. We make no representations or warranties with respect to the availability, reliability or security of any FIRA DE BARCELONA content/services. Unless otherwise expressly set forth in writing, we disclaim any and all other warranties and representations (express or implied, oral or written) with respect to all FIRA DE BARCELONA content/services whether alleged to arise by operation of law, by reason of custom or usage in the trade, by course of dealing or otherwise including: (i) any and all warranties of merchantability; (ii) any and all warranties of fitness or suitability for any purpose (whether or not we knew, have reason to know, have been advised, or are otherwise aware of any such purpose); and (iii) any and all warranties of non-infringement or condition of title.
8.- Cancellations
The User may deregister from the Lead Retrieval Service at any time, without entitlement to the return of any amounts paid up to that time, or to make any claim whatsoever. Please contact with the Lead retrieval team at [email protected]
9.- Personal Data Protection
Personal data Protection: In accordance with the (EU) 679/2016 General Data Protection Regulation (“RGPD”), the personal data processing of the signatories (name, surname, email), of commercial contacts of FIRA DE BARCELONA and of the agents holding POA to hire the Lead Retrieval services, insofar as they are linked to their principal when carrying out the online process necessary for the hiring of the services, in order to prepare and execute these Terms and Conditions and for the legitimate interest of the Parties hereto to be able to manage the contractual relationship. Such personal data will not be shared with third parties. However, they may be processed by third-party service providers with whom the Parties have a data processing agreement in accordance with the applicable regulations. The Parties hereto will keep such personal data for the entire contractual term and subsequently block them during the limitation period of the legal responsibilities that may arise from the execution thereof. Each Party shall duly inform their contact persons, whose details were communicated to the other Party for any of the above purposes, of all the information herein contained at the time of the first communication.
Likewise, the aforementioned persons are informed of the possibility of exercising their rights of access, rectification, cancellation and opposition, limitation and restriction of processing in such terms as established by the GDPR by contacting FIRA DE BARCELONA: [email protected]; and using the email provided for this purpose when contacting the exhibitor during the Lead Retrieval hiring process.
In the event that the Exhibitor has obtained the express consent of the visitor or, failing that, the Visitor directly provided their QR code to the Exhibitor for scanning so that they can obtain the minimum data to organise an activity during the show and / or generate leads by sending a first communication via email with information directly related to the activity, FIRA DE BARCELONA will be authorised to transfer any such minimum personal data and, therefore, Annex 1 of the Transfer of Personal Data will apply.
Likewise, in the event that FIRA DE BARCELONA processes visitors’ personal data on behalf of the Exhibitor in order to support the Exhibitor in the organisation of any such activities and/or in the generation of leads, Annex 2 regulating Processing Order shall apply.
10.- Applicable legislation
The relationships established between the User and FIRA DE BARCELONA shall be governed by the provisions of Spanish law concerning applicable legislation and competent jurisdiction. Nevertheless, in cases where the law envisages the possibility of the parties being entitled to another jurisdiction, FIRA DE BARCELONA and the User hereby expressly relinquish any other jurisdiction they may be entitled to and agree to submit to the Courts and Tribunals of the city of Barcelona.
In all cases, the regulations of Spanish Law shall apply.
Products and services
1.- Orders and Deadlines
a) All orders placed before the celebration of the event must be fully paid at least 7 business days prior to the event date.
b) Orders placed once the event has begun must be fully paid upon order.
c) All orders placed once the event has begun are subject to availability.
2.- Payment Terms and Cancellations
a) Orders with open balances 7 business days before the event starts will be cancelled. Orders can be re-processed for a 50€ fee if payment is received within 7 days till the event starts. In such cases the device configuration and/or delivery may be delayed.
b) The cancelled orders are subject to on site pricing if the re-order is handled on-site. In these cases the configuration and delivery of the order may be delayed and is subject to availability.
c) If the received payment differs from the published prices on the moment of the purchase, Fira Barcelona Lead Retrieval will adjust the payment amount to the price on the order form.
d) All order revisions places after the pre-event deadline are subject to a 50€ processing fee.
e) No refunds will be given after the pre-event deadline.
f) Any unused or not picked up devices, services or products are not refundable.
g) If you experience any malfunction of your product, device or service, escalate immediately your issue to the Fira Barcelona Lead Retrieval Service Desk. Failing to do so in a timely manner will result in no refunds or replacement devices to be given.
3.- On Site Services and Terms
a) Orders for devices, products or services placed on site may require up to 2 hours of processing times and are subjected to availability. Fira Barcelona Lead Retrieval encourages customers to order with a considerable margin before the event starts.
b) Any sort of modification or customization of Fira Barcelona Lead Retrieval products, devices or services are subject to technician availability and may be subjected to a processing fee.
c) Fira Barcelona Lead Retrieval clients hereby agree to comply with all the Terms of Usage the Event Management and Fira Barcelona Lead Retrieval. The violation of these terms by any client or party cannot be held against Fira Barcelona Lead Retrieval. The client agrees to hold Fira Barcelona Lead Retrieval harmless and have reserved the right to terminate the contracted services, without refund or any sort of compensation to the involved parties. In addition, Fira Barcelona Lead Retrieval holds the right not to deliver any sort of information (leads, surveys, etc.) in case of such a violation.
4.- Application
a) The user acknowledges having been informed and having recived all the necessary information for the proper use of the application and the mobile scanner.
b) The rental of the mobile scanner includes a mobile device to scan the passes, the Lead Retrieval application of Fira de Barcelona and a scanning license. All devices are delivered pre-configured and ready to use.
c) The mobile scanner rental also includes 4G internet access connectivity for the duration of the event, exclusively for the use of Fira de Barcelona Lead Retrieval.
d) FIRA DE BARCELONA will in no case be responsible for the service provided by the operator or its incorrect operation, nor can it guarantee the availability of 4G connectivity.
e) All devices will be delivered with a charger and USB cable or with a one-piece charger. It shall be the customer’s responsibility to check that all add-ons are included and to report the lack of any of the above mentioned add-ons to the Lead Retrieval service team. Failure to do so will result in a replacement charge for any missing add-ons.
f) All Fira de Barcelona Lead Retrieval mobile scanners will be delivered directly to the customer’s (exhibitor’s) stand prior to the event no later than 2 weeks before and no later than 120 minutes after the official opening of the event (depending on the situation, this may be extended to a maximum of 2 hours after the opening of the event). This applies to all orders placed and paid for 48 hours before the opening of the event.
g) Mobile scanner orders placed on-site may require up to two hours processing time and are subject to availability. It is recommended that orders be placed with considerable lead time prior to the start of the event.
h) All mobile scanners will be picked up directly from the booths on the last day of the event. The customer/exhibitor may arrange a pick-up time, but it will be subject to the availability of the Lead Retrieval support team. Within 60 minutes after the official close of the event, all devices must be picked up.
5.- Web Portal
a) To use the Web Portal a computer and Internet connection is required. Fira Barcelona Lead Retrieval is not to be held responsible for the incidences of connectivity loss and thereof consequences or the malfunction of the computer and consequent Data loss, damage or corruption.
b) The user agrees to have been informed and provided all the required information for the correct utilization of the Web Portal.
c) To enter the Web Portal, the user will be provided a username and password. The username and password are personal and cannot be transferred.
d) Only the administrator shall be authorized to access the web portal. The administrator will be the user who will place the Lead Retrieval order, unless it is indicated that another person will act as administrator, indicating their contact details. Scanner users will not have access to the web portal.
On Site Services and Terms
e) Exhibitor Terms of Usage
i) The renter is responsible for a 400€ replacement fee for any damaged, stolen or lost rented mobile device. The renter is responsible for a 40€ replacement fee for any damaged, stolen or lost complement listed in “IV.e.”.
ii) In case the renter has contracted the FIRA BARCELONA Lead Retrieval Loss or Damage Waiver, FIRA BARCELONA Lead Retrieval will waive the renter´s responsibility to return the device and/or its complements or to return it/them undamaged.
iii) The following rules apply to FIRA BARCELONA Lead Retrieval Loss or Damage Waiver:
1. FIRA BARCELONA Lead Retrieval Loss or Damage Waiver, waives the responsibility of the renter to return the rented device and/or its complements or to return them undamaged.
2. The renter must report the damage, loss or theft to a FIRA BARCELONA Lead Retrieval Service Desk and/or representative immediately.
3. For any stolen or lost device, the renter must file a police report and present a copy to a FIRA BARCELONA Lead Retrieval Service Desk and/or representative. Failing to present the copy within the next 24 hours of informing the loss or theft of the device, will void the waive of responsibility and the renter will be responsible to pay the corresponding replacement fee.
4. Users may purchase the insurance prior to delivery of the rented device. Consequently once delivered the device the User cannot contract the aforementioned insurance.
(Last Revised: February 13th, 2023)
